Quick FAQs


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[wc_accordion_section title=”When will I receive my order?”]

 

Our company handcrafts all products within 2-3 weeks. The pre-made is shipment ready and will ship within 5 business days. Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Look for the following image if a product is ready for shipment immediately: raspberry

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[wc_accordion_section title=”What shipping method do you use?”]

Shinny Squirrel proudly ships USPS priority mail.

For orders with-in the United States you should receive your package in 2-3 business days.

For International shipments expect 4-6 weeks.  It all depends on your country’s postal system.

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[wc_accordion_section title=”Do you accept custom orders?”]

We always love creating new products from scratch contact me for details and to get started.

Custom orders can have a lengthier processing time.

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[wc_accordion_section title=”Do you offer lay away?”]

Yes!

Purchasing new goodies can be expensive!  Use the convenient payment program to secure the items you covet without risking them selling out.

Terms: It is a 90 day layaway plan for items over $100. Your first payment is only 25% down. Payments must be made regularly, as scheduled ( biweekly or monthly), and must be received by us, on or before the day they are due. Once payment has been made in full, your Layaway item will be shipped to you.

Layaway payments are non-refundable and no credit/refund will be issued upon failure to complete payments. If the layaway is canceled we retain the initial 25% deposit.

To participate, please send me an email and I will send you a PayPal invoice which you can make your payments from.

See the Terms of Service section for ALL of the details.

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[wc_accordion_section title=”What is the refund/ exchange policy?”]

Refunds and exchanges are accepted.  Please visit the Terms of Service page for complete information.

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